PAA’s work with clients is not “training” as much as it is “culture changing”. Management cannot always effectively bring about change. Sometimes management doesn’t yet realize that change is the solution. PAA helps promote this change using a process designed to increase the overall effectiveness of your teams when dealing with your customers. This is achieved in 4 phases:
- Assessing the gap between current and desired interaction, your workforce & customers.
- Establishing the relevant shift and measures to change,
- Customizing the development plan and materials for implementation, and
- Facilitating the change events over time to permanently progress the new culture.
This approach has proven to achieve personal "buy in" from every program participant and the subsequent development of a TEAM mentality.
We like change ourselves. All PAA material and methodologies are modified on an ongoing basis to ensure each client's unique requirements are met.
Our intention is not just improving our clients’ bottom line, but additionally to foster a cultural environment where new-found success brings about happier, engaged people.
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